Terms Of Service

Welcome to Jawharat Al Arab. By accessing or using our website, services, or placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Terms

  • These Terms of Service apply to all visitors, users, and customers of our website.

  • We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.

2. Product Information

  • We strive to provide accurate product descriptions, pricing, and availability, but errors may occur.

  • Images shown on the site are for reference only; actual products may vary slightly in color, size, or finish, especially for handmade or customized items.

  • Customized jewelry is made based on customer specifications and is only exchangeable and non-refundable, as stated in our Exchange Policy.

3. Pricing & Payments

  • All prices are listed in Saudi Riyal (SAR) and are inclusive of applicable taxes unless stated otherwise.

  • We accept secure payments through approved payment gateways.

  • Jawharat Al Arab reserves the right to change prices or discontinue products without prior notice.

4. Shipping

  • Shipping timelines, costs, and related information are outlined in our Shipping Policy.

  • Jawharat Al Arab is not responsible for delays caused by courier companies, customs, incorrect addresses, or natural disruptions.

5. Exchanges

  • Customized items are eligible for exchange only.

  • Customized products are subject to our Exchange Policy.

  • Claims for damaged or incorrect items must be made within 24 hours of delivery.

6. User Conduct

By using our website, you agree not to:

  • Violate any laws or regulations

  • Interfere with or disrupt the website's functionality

  • Attempt to gain unauthorized access to our systems

  • Submit false, misleading, or offensive content or information

7. Intellectual Property

All content on this website—including text, images, graphics, logos, product designs, and branding—is the exclusive property of Jawharat Al Arab and is protected under applicable copyright and trademark laws.
You may not reproduce, copy, or use any content without written permission.

8. Limitation of Liability

  • Jawharat Al Arab shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

  • We do not guarantee uninterrupted or error-free access to our website or that all content is always accurate or updated.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any external sites.

10. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will be posted on this page with the revised effective date. It is your responsibility to review these terms periodically.

11. Contact Information

For queries or concerns about these Terms of Service, please contact us:

  • Email: contact@jawharatalarab.com

  • WhatsApp: +44 7832 715524